Twelve people in Baltimore called 911 a LOT, so some agencies got together to tackle those people with lots of (more appropriate) help. This is genius. This totally reflects my own experience with people using public services inappropriately.

But I have a question: the article says “An 88-year-old woman who said she called 911 because she was lonely is receiving daily visits from a case manager.” What agency is that case manager from? Is there an agency out there to deal with the lonely and possibly unlovable? Because they use a lot of resources. And that gal is unlikely to get better in any detectable way, pretty much the opposite of most managed social services’ models of treatment.

Do you want to start a service for the lonely? Staffed by people who have to do court appointed community service? Please do.