Me: "I’m trying to find retailers in this area who carry caffeine-free Barq’s."
Receptionist at my local Coca-Cola® bottling plant: "I think all Barq’s is caffeine-free; root beer usually doesn’t have caffeine in it."
Me: "Well, it turns out most Barq’s does have caffeine; the only place I’ve seen it not have caffeine is in Richland."
Her: "Richland…?"
Me: "Washington."
She forwards me to somebody in the sales department (or to his voice mail, rather), where I leave a message with my name, phone number, and question. Stay tuned for further developments.
And just by the way, wouldn’t you think you’d want a little better product knowledge in the public face of the company? Sure, they have lots of brands (and note "Caffeine-free Barq’s" on that list), but still….